2025年01月09日
200句簡單上手日常接電話英文
- Hello, this is the Smith residence. How can I help you?
您好，這裡是史密斯家，有什麼可以幫您？ - Hi, I’d like to speak with Mr. Smith, please.
你好，我想找史密斯先生 - One moment, please. I’ll check if he’s available.
請稍等，我看看他是否有空 - Thank you for holding. Mr. Smith is not available at the moment. Can I take a message?
謝謝您稍候，史密斯先生現在沒空，我可以留言嗎？ - Yes, could you please tell him that John called?
是的，您能告訴他約翰打過電話嗎 - Sure, I’ll make sure he gets the message. Is there anything else I can assist you with?
當然可以，我會確保他收到信息的，還有什麼需要我幫忙的嗎 - No, that’s all. Thank you very much.
沒有了，就這些，非常感謝 - You’re welcome. Have a great day!
不客氣，祝您愉快 - Good morning, this is Sarah from XYZ Company. How may I direct your call?
早上好，我是 XYZ 公司的 Sarah，請問您要找誰？ - Hi, I’d like to speak to someone in the billing department.
你好，我想找賬單部的人 - I’ll transfer you to the billing department. Please hold.
我將為您轉接計費部，請稍候 - Thank you for holding. How can I help you with your billing inquiry?
謝謝您的等候，您的賬單查詢需要什麼幫助 - I have a question about a charge on my account.
我對我賬戶上的一項收費有疑問 - Could you please provide your account number?
請提供您的帳號 - My account number is 123456.
我的帳號是 123456 - Thank you. Let me pull up your information.
謝謝，讓我調出您的信息 - I see the charge you’re referring to. It was for a late payment fee.
我看到了你所說的費用，是滯納金 - I don’t remember making a late payment. Can you check again?
我不記得我交過滯納金，您能再查查嗎 - I apologize for any inconvenience. Let me verify the details for you.
給您帶來不便，我深表歉意，讓我為您核實一下細節 - Thank you for your patience. It seems there was an error. I’ll waive the fee for you.
謝謝您的耐心等待，似乎出了點差錯，我將免除您的費用 - I appreciate your help. Is there anything else I need to do?
感謝您的幫助，我還需要做什麼嗎 - No, that’s all set. Have a great day!
不用了，都辦好了，祝您今天愉快 - Hi, is this the customer service department?
你好，請問是客戶服務部嗎？ - Yes, how can I assist you today?
是的，請問您需要什麼幫助 - I need to return an item I purchased online.
我需要退回我在網上購買的一件商品 - Can you provide your order number, please?
請提供您的訂單號 - My order number is 789012.
我的訂單號是 789012 - Thank you. What is the reason for the return?
謝謝，退貨的原因是什麼 - The item was damaged when I received it.
我收到商品時商品已損壞 - I’m sorry to hear that. We’ll send you a return label via email.
很抱歉聽到這個消息，我們會通過電子郵件向您發送退貨標籤 - Great, thank you. How long will the refund process take?
很好，謝謝，退款過程需要多長時間 - Once we receive the item, the refund will be processed within 5-7 business days.
我們收到商品後，將在 5-7 個工作日內處理退款 - That’s good to know. Thanks for your help.
很高興知道這些，謝謝您的幫助 - You’re welcome. Have a nice day!
不客氣，祝您愉快 - Hello, can I speak to the manager, please?
你好，請問經理在嗎？ - May I ask what this is regarding?
請問這是什麼事 - It’s about a complaint I have regarding my recent visit.
是關於我最近一次來訪的投訴 - I’ll connect you to the manager. Please hold.
我幫您轉接經理，請稍等 - This is the manager speaking. How can I assist you?
我是經理，您需要什麼幫助 - I had an issue with the service at your store.
我對貴店的服務有意見 - I’m very sorry to hear that. Can you provide more details?
非常抱歉，您能提供更多細節嗎 - The staff was very rude and unhelpful.
工作人員非常粗魯，沒有提供幫助 - I apologize for the inconvenience. We take such matters seriously.
很抱歉給您帶來不便，我們會認真對待此類問題 - Thank you. I hope it won’t happen again.
謝謝您，我希望這種情況不會再發生 - We’ll address this issue immediately. Thank you for bringing it to our attention.
我們會立即解決這個問題，感謝您提請我們注意 - Hi, I’d like to inquire about your services.
你好，我想諮詢一下你們的服務 - Sure, what specific information are you looking for?
好的，您需要什麼具體信息 - I’m interested in the different packages you offer.
我對你們提供的不同套餐感興趣 - We offer three main packages: basic, standard, and premium.
我們提供三種主要套餐：基本套餐、標準套餐和高級套餐 - Can you tell me more about the premium package?
您能詳細介紹一下高級套餐嗎 - The premium package includes all features of the standard package plus additional perks.
高級套餐包括標準套餐的所有功能和額外優惠 - That sounds interesting. How much does it cost?
聽起來很有趣，它的價格是多少 - The premium package costs $99 per month.
高級套餐每月 99 美元 - Do you offer any discounts for annual subscriptions?
年度訂閱有折扣嗎 - Yes, we offer a 10% discount for annual subscriptions.
是的，我們為年度訂閱提供 10% 的折扣 - Great, I’ll think about it and get back to you.
很好，我考慮一下再給您答覆 - Take your time. We’re here if you have any more questions.
慢慢來，如果您還有其他問題，我們隨時恭候 - Hello, is this the support line for ABC software?
你好，請問是 ABC 軟件的支持熱線嗎？ - Yes, it is. How can I help you today?
是的，沒錯，今天有什麼可以幫您 - I’m having trouble installing the software on my computer.
我在電腦上安裝軟件時遇到了麻煩 - Can you describe the issue you’re experiencing?
您能描述一下您遇到的問題嗎 - The installation stops midway and shows an error message.
安裝中途停止並顯示錯誤信息 - Have you tried restarting your computer and running the installer again?
您是否嘗試過重新啟動計算機並再次運行安裝程序 - Yes, but the problem persists.
是的，但問題仍然存在 - Let me guide you through some troubleshooting steps.
讓我指導您進行一些故障排除步驟 - I appreciate that. Thank you.
非常感謝，謝謝 - Please go to your control panel and check if there’s a previous version installed.
請進入控制面板，檢查是否安裝了以前的版本 - I don’t see any previous versions installed.
我沒有看到安裝任何以前的版本 - In that case, let’s try running the installer as an administrator.
在這種情況下，請嘗試以管理員身份運行安裝程序 - How do I do that?
我該怎麼做 - Right-click on the installer file and select “Run as administrator.”
右鍵單擊安裝文件，選擇 “以管理員身份運行” - Okay, I did that. The installation is progressing now.
好的，我做到了，安裝正在進行中 - Great to hear. Let me know if you encounter any more issues.
太好了，如果還遇到其他問題，請告訴我 - Thank you for your assistance. I’ll let you know if I need further help.
謝謝您的幫助，如果需要進一步幫助，我會告訴您的 - Anytime. Have a great day!
隨時為您服務，祝您愉快 - Hi, this is John. Can I speak to Linda?
你好，我是約翰，我能和琳達說話嗎？ - Linda is currently unavailable. Can I take a message for her?
琳達現在沒空，我能幫她捎個口信嗎 - Yes, please let her know that John called about the project update.
可以，請轉告她約翰打電話詢問項目最新進展 - I’ll make sure she gets the message. Is there anything else I can do for you?
我會確保她收到信息的，我還能為您做什麼嗎 - No, that’s all. Thanks for your help.
沒有了，就這些，謝謝您的幫助 - You’re welcome. Have a good day!
不客氣，祝您愉快 - Good afternoon, how may I assist you today?
下午好，今天有什麼可以幫您 - Hi, I’d like to reschedule my appointment.
你好，我想重新安排預約時間 - Certainly. Can you provide your appointment details?
當然可以，您能提供您的預約詳情嗎 - My appointment is on the 15th at 3 PM.
我的預約是 15 日下午 3 點 - I see. When would you like to reschedule it to?
我知道了，您想改到什麼時候 - Can I move it to the 17th at 2 PM?
我能改到 17 日下午 2 點嗎 - Let me check the availability. Yes, we can do that.
讓我看看有沒有空，可以 - Thank you very much.
非常感謝 - You’re welcome. Is there anything else you need?
不客氣，您還需要什麼嗎 - No, that’s all. Have a great day!
沒有了，祝您愉快 - Hello, is this the technical support team?
你好，請問是技術支持團隊嗎？ - Yes, how can I assist you?
是的，請問需要什麼幫助 - My internet connection has been very slow lately.
我的網絡連接最近很慢 - Have you tried restarting your router?
您試過重啟路由器嗎 - Yes, but it didn’t help.
是的，但沒有用 - Let me run a diagnostic on your line.
讓我對您的線路進行診斷 - Thank you, I appreciate it.
謝謝，我很感激 - It seems there’s an issue with the external line. We’ll send a technician to fix it.
看來外線出了問題，我們會派技術人員去修理 - When can I expect the technician?
技術人員什麼時候能到 - The technician will be there tomorrow between 1 PM and 3 PM.
技術人員將於明天下午 1 點到 3 點之間到達 - That’s great. Thank you for your help.
那太好了，謝謝您的幫助 - You’re welcome. Have a good day!
不客氣，祝您愉快 - Hi, can I order a pizza for delivery?
你好，我可以叫一份披薩外賣嗎？ - Sure, what would you like to order?
當然可以，您想點什麼 - I’d like a large pepperoni pizza and a side of garlic bread.
我要一個大意大利香腸披薩和一份蒜蓉麵包 - Can I have your address, please?
請把您的地址告訴我好嗎 - My address is 123 Main Street.
我的地址是主街 123 號 - Thank you. Your total comes to $18.50.
謝謝，您的總計為 18.50 美元 - How long will the delivery take?
送貨需要多長時間 - It should arrive within 30-45 minutes.
應該在 30-45 分鐘內到達 - Perfect. Thank you.
很好，謝謝，謝謝 - You’re welcome. Enjoy your meal!
不客氣，請慢用 - Hello, I’d like to cancel my subscription.
你好，我想取消訂閱 - May I have your account number to process the cancellation?
我能知道您的帳號嗎 - My account number is 654321.
我的帳號是 654321 - Thank you. Can I ask why you’re canceling your subscription?
謝謝，請問您為什麼要取消訂閱 - I’m not using the service as much as I thought I would.
我沒有像我想象的那樣經常使用這項服務 - I understand. Your subscription will be canceled immediately.
我明白，您的訂閱將立即取消 - Thank you for your assistance.
謝謝您的幫助 - You’re welcome. Have a great day!
不客氣，祝您愉快 - Good evening, how can I help you?
晚上好，有什麼可以幫您 - Hi, I need to make a reservation for two.
你好，我需要預訂兩個人的房間 - When would you like to make the reservation?
您想什麼時候預訂 - For tomorrow evening at 7 PM.
明晚 7 點 - Let me check our availability. We have a table for two at that time.
讓我看看有沒有空位，屆時我們有一張雙人桌 - Great, can you please book it for me?
太好了，您能幫我訂一下嗎 - Your reservation is confirmed. Can I get your name, please?
您的預訂已確認，請問您貴姓 - My name is Mary.
我叫瑪麗 - Thank you, Mary. We look forward to seeing you tomorrow.
謝謝你，瑪麗，我們期待明天見到你 - Thanks for your help. Have a good evening.
謝謝您的幫助，祝您晚上愉快 - You’re welcome. Goodbye!
不客氣，再見 - Hello, this is Mark from IT support. How can I assist you today?
你好，我是 IT 支持部的馬克，今天有什麼可以幫您 - Hi Mark, I’m having trouble accessing my email.
你好，馬克，我的電子郵件有問題 - What seems to be the problem?
問題似乎出在哪裡 - It keeps saying my password is incorrect.
它一直說我的密碼不正確 - Have you tried resetting your password?
您試過重新設置密碼嗎 - Yes, but I still can’t log in.
是的，但我仍然無法登錄 - Let me reset it for you and send you a temporary password.
我幫你重置一下，然後給你發一個臨時密碼 - Thank you, that would be great.
謝謝，那太好了 - I’ve sent the temporary password to your alternate email.
我已將臨時密碼發送到您的備用郵箱 - I got it. Let me try logging in now.
我收到了，讓我現在試試登錄 - It’s working now. Thank you so much for your help.
現在可以了，非常感謝你的幫助 - Happy to help. Have a great day!
樂意效勞，祝您愉快 - Hi, can I check the status of my order, please?
你好，請問我可以查看我的訂單狀態嗎 - Sure, can you provide your order number?
當然可以，請提供您的訂單號 - My order number is 112233.
我的訂單號是 112233 - Thank you. Let me look it up for you.
謝謝，我幫你查一下 - Your order is currently being processed and should ship out tomorrow.
您的訂單正在處理中，應於明天發貨 - That’s good to hear. Thank you for the update.
很高興聽到這個消息，感謝您提供最新信息 - You’re welcome. Have a nice day!
不客氣，祝你愉快 - Hello, is this the sales department?
你好，請問是銷售部嗎？ - Yes, how can I assist you?
是的，請問有什麼可以幫您 - I’d like to inquire about bulk pricing for your products.
我想諮詢一下貴公司產品的批量價格 - How many units are you looking to purchase?
您想購買多少件 - We are considering buying 500 units.
我們考慮購買 500 件 - I can provide you with a bulk pricing quote. Can I have your contact details?
我可以為您提供批量報價，能給我您的詳細聯繫方式嗎 - Sure, my email is john.doe@example.com.
當然可以，我的郵箱是 john.doe@example.com - I’ll send the quote to you shortly.
我很快就把報價發給您 - Thank you. I’ll look out for it.
謝謝，我會留意的 - You’re welcome. Have a good day!
不客氣，祝您好運 - Hi, is this the reservations desk?
你好，請問是預訂處嗎？ - Yes, it is. How can I help you?
是的，有什麼可以幫您 - I’d like to book a room for next weekend.
我想預訂下週末的房間 - Can you provide the dates of your stay?
您能提供住宿日期嗎 - From Friday to Sunday.
周五至周日 - We have rooms available. Would you like a standard or deluxe room?
我們有空房間，您想要標準間還是豪華間 - I’ll take the deluxe room.
我要豪華間 - Your reservation is confirmed. Can I get your name, please?
您的預訂已確認，請問您叫什麼名字 - My name is Anna.
我叫安娜 - Thank you, Anna. We look forward to your stay.
謝謝你，安娜，我們期待您的到來 - Thanks for your help. Goodbye!
謝謝您的幫助，再見 - You’re welcome. Have a great day!
不客氣，祝您愉快 - Hello, I need assistance with my online account.
你好，我的在線帳戶需要幫助 - What issue are you experiencing?
您遇到了什麼問題 - I can’t seem to reset my password.
我似乎無法重置密碼 - Let me assist you with that.
讓我來幫您 - Thank you, I appreciate it.
謝謝，我很感激 - Please provide your email address.
請提供您的電子郵件地址 - My email is jane.doe@example.com.
我的電子郵件地址是 jane.doe@example.com - I’ve sent a password reset link to your email.
我已向您的電子郵箱發送了密碼重置鏈接 - I received the email. I’ll reset my password now.
我收到了電子郵件，我現在就重置密碼 - If you need further assistance, feel free to call us back.
如果您需要進一步幫助，請隨時給我們回電話 - Thanks for your help. Have a good day.
謝謝您的幫助，祝您愉快 - You’re welcome. Goodbye!
不客氣，再見 - Hi, I’d like to place an order for office supplies.
你好，我想訂購辦公用品 - Sure, what items do you need?
好的，您需要哪些物品 - I need 10 boxes of A4 paper and 5 packs of pens.
我需要 10 盒 A4 紙和 5 包筆 - Can I have your company name, please?
請把貴公司的名稱告訴我好嗎 - Our company name is ABC Corp.
我們公司的名稱是 ABC 公司 - Your order is placed and will be delivered in 2-3 business days.
您的訂單已下，將在 2-3 個工作日內送達 - Thank you for your assistance.
感謝您的協助 - You’re welcome. Have a great day!
不客氣，祝您愉快 - Good morning, how can I help you today?
早上好，今天有什麼可以幫您 - Hi, I need to check my account balance.
你好，我想查看一下我的帳戶餘額 - Can you provide your account number?
您能提供您的帳號嗎 - My account number is 998877.
我的帳號是 998877 - Thank you. Your current balance is $1,234.56.
謝謝，您目前的餘額是 1,234.56 美元 - Thank you for the information.
謝謝您提供的信息 - You’re welcome. Have a nice day!
不客氣，祝您愉快
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